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Return & Refunds Polic

WARRENTY, RETURNS & REFUNDS POLICY


LIMITED WARRANTY STATEMENT

This limited warranty does not apply to all products. Applied only for defects under normal use circumstances and at the discretion of the manufacturer, manufacturer shall provide free of charge repair and/or replacement services within the warranty period. The Limited Warranty starts from the date of purchase.


NO WARRANTY FOR PRODUCTS IN OFFERS/ CLOSEOUT’S.


ACCESSORY PRODUCT LIMITED WARRANTY

This Accessory Product Limited Warranty only covers accessories sold on www.petpot.in without any offers.


1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by manufacturer.


2. Manufacturer may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Pet Pot Products LLP is not responsible for damage or loss of the product.


3. Prior to contacting a Pet Pot agent, please ensure the following information is at hand:

• Model, serial number, and bill number if available.

• Customer’s full address and contact information.

• Purchase order number, a copy of the customer’s original invoice/receipt.


4. This warranty does not cover the following cases:

• If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

• Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.

• If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents and other attachments.

• If it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, and so forth.

• General maintenance, cleaning, product demonstration, or any other service other than repair/replacement;

• Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

• Any other circumstances that are contradictory or are not in compliance with business ethics.


5. Manufacturing warranty applies on:

• Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.

• Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.


6. Pet Pot will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by Pet Pot Products and respective service shall be provided upon service fee payment.

• Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on.

• Invalid warranty

• Expired warranty


• Warranty is limited to the first purchaser of the product and it is not transferrable. Purchase invoice with corresponding model and item number of the unit must be presented to claim warranty.

• Repair or replacement will be carried out through the Authorized Service Centre.

• The warranty does not cover accessories external to the system. • The company's obligation under this warranty shall be limited to repair or providing replacement of parts only.

• In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.

• In case of any damage during transit by Customer, the product shall be repaired by the concerned service center on chargeable basis and warranty for unexpired period to continue from date of purchase.

• Manufacturer or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.


• Replacement of parts would be purely at the discretion of the Company, alone.

• In the event of any unforeseen circumstance, and spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.

• This warranty will automatically terminate on the expiry of the warranty period as specified herein.

• No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.

• Only courts in Hyderabad shall have the jurisdiction for settling any claims, disputes arising under the warranty.

• Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India ( Other than India )


• Any issues related to the product customer should report to orders@petpot.in

• Warranty does not cover damages caused due to improper installation, repair, unauthorized modification, physical damage and water log damages.

• This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.

• If the product is not used as per its usage specifications warranty will be void.

• Company will not be liable for consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim if entertained by the Company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.

• Defects due to cause beyond control like lightning, abnormal voltage, natural disaster and acts of God or while in transit to service Centre or purchaser's residence will not be covered by the Warranty. * Customer should inform call center within 24hrs from the time of delivery in case of any physical damage in the product.


Pet Pot Products LLP, the Company, hereby provides Pan India Warranty on select items for a period of 1 year from the date of purchase against material manufacturing defects only. What is covered under manufacturing warranty?

• 10 day replacement policy in case of manufacturing defect.


• In case of manufacturing related issues post 10 days of purchase till warranty period(1 year)

a. Customer needs drop a mail with all the supporting documents and images to orders@petpot.in

b. Customer Support team arranges for a new replacement based on the percentage of the damage, after we receive the defected product back to our warehouse.


• The Warranty, however, is subject to the following conditions:

• The defective piece must be delivered by the user at his/her/its/ own cost to the company's nearest sales or after sales service center, the details whereof can be obtained by contacting the Company on company’s site www.pamprpetproduct.com


• This Warranty is not valid for:

a. Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.

b. Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.

c. Replacement/repair of briefcase folios and suitcase divider flaps.

d. Powder coating, gold plating, wood finish on locks, frames, channels and on all other metallic surfaces.

e. Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal) and

f. Damages to the leather trimmings.


• The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.

• Any disputes arising out of the applicability / usage of this Warranty card is subject to Hyderabad jurisdiction only.


• The Company's liability for damages shall be restricted only up to repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.

• This Warranty excludes every condition/warranty liability not expressly set out herein.

• All locks and security mechanism fitted on the luggage are delaying devices and can't prevent theft of the contents and luggage.


• Besides the aforesaid terms and conditions, for availing the Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product: To avail of this warranty the user needs to contact customer service.

a. The user will have to provide necessary documents including the duly filled up, signed and stamped copies of the invoice (and the photo of the defective piece if physical product is not available for inspection) physically at the service center or by email or fax at the address/ fax number that the call center may provide.

b. The Company reserves the right to repair; or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company's brand at the Company's discretion.

c. The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of defect and the applicability of the warranty is final.


10 Day replacement

• What is covered in 10 day replacement policy?

i. No size exchange, no color exchange

ii. Damage and Defective, if any


• Warranty Policy Summary

1.) 10 day replacement policy for any manufacturing related issues only if the product is in unused condition with original tags and packaging intact.

2.) No Return or exchange to be entertained post usage of the product.


• Warranty will cover only the following:

i. Stitching

ii. Sole breakage

iii. Workmanship errors


• Following are not covered under warranty:

i. Physical induced damaged, inappropriate usage or negligence

ii. Damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.


For more details, please call Pet Pot Products : +91 8333 884 433.


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Returns Policy

Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below. The return policy is divided into three parts Do read all sections carefully to understand the conditions and cases under which returns will be accepted.


Part 1 – Category, Return Window and Actions possible


Category Returns Window, Actions Possible and Conditions (if any)

Food and Treats, Aquatic Chemicals, Aquatic Plants, Catnip, Chews, Food Supplements, Decorative Crafts, Pet Lovers Apparel. No Returns/ replacement or exchange is accepted

All others Categories Only if reported in 15 days

Credit Note or exchange (According to Pet Pot Products / Availability)

No Returns categories Some products in the above categories are not returnable/ exchanged due to their nature or other reasons.

Part 2 - Returns and Processing

In case of returns customer has to pack and send the products to the given address by our customer service teams, with all original tags/ trims and in a resalable condition. For any products for which a credit note is to be given, the credit note will be processed once the returned product has been received by the seller. A credit note will be generated after the products are received and checked by our products review team and issued to the customer within 10 to 15 days of the products received by Pet Pot.


Part3 – Package Refused by the customer.

In certain cases where the customer refuses to accept the order even after multiple attempts of delivery, 5% of the ORDER TOTAL will be retained by Pet Pot and the rest of the amount will be refunded back to the customer in 15 working days.


Part 4 - General Rules for a successful Return


1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a credit note will be issued.

2. During open box deliveries, while accepting your order, if you received a damaged product, you will be given a credit note. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.